Messageware Exceeds Microsoft’s Benchmarks for Customer Satisfaction

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November 26, 2012, Toronto, Canada – Messageware, (http://www.messageware.com), the world’s leading provider of enterprise security, productivity and customization solutions for Microsoft Office Outlook Web App (OWA) and a Microsoft Gold Partner, today announced that they have once again exceeded Microsoft’s benchmarks for customer satisfaction.

In Microsoft’s recent Customer Satisfaction Survey (CSAT), 100% of Messageware’s customers expressed high levels of satisfaction with the company. CSAT is the benchmarking tool used by Microsoft for customer experience across all Microsoft products. CSAT participation is mandatory for all Microsoft Gold Certified partners and the benchmark is set by all Microsoft partners in Canada. Messageware has been a Microsoft Gold Partner for over a decade, having earned five competencies in Messaging, Security, ISV/Software, Networking Infrastructure and Mobility Solutions.

“Customer service is our number one priority so metrics like these are incredibly important to us as an organization,” said Mark Rotman, President & CEO of Messageware. “We are pleased to see that the customer service measures we have put into place are achieving the goals we have set out to accomplish.”

Messageware’s security and productivity solutions for OWA consist of nine award-winning applications that seamlessly integrate with all versions of Exchange. With ActiveSend, AttachView, CalendarPack, OWA Desktop, OWA Print and Plus Pack, the user experience is improved by making OWA more like the Outlook client, so that emails and documents can be composed, sent and printed as easily as in the desktop application. AttachView, CalendarPack, NavGuard, OWA Guard and TimeGuard provide end-point security in Outlook Web App, adding additional layers of protection to OWA sessions, email accounts and documents.

 

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