Privacy Policy

We take data protection very seriously and are fully committed to protecting your personal information. It is our policy to collect only the minimum information required from you. If you believe that we have gone beyond that, please contact us to raise any concerns you may have.

By accessing or using the website or any other Messageware website, you agree to the terms of the Messageware Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use these sites. Messageware reserves the right to change the Online Privacy Policy from time to time at its sole discretion. Your use of this site will be subject to the most current version of the Online Privacy Policy at the time of such use.

Personal information (personal data) is anything that enables you to be identified or identifiable including but not limited to:

  • First and last name
  • Email address, postal and IP addresses
  • Telephone numbers
  • Job titles and occupation

Please note that we only collect personal information that we believe to be relevant and required to provide you with requested information and services and to conduct our business.

We do not intend to collect special category (also known as sensitive) personal information through our website(s) (unless we are legally required to do so). Examples of special category information are: race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records.

We ask that you do not provide us with special category personal information when using our website(s).

Rights in relation to your information

You have certain rights in relation to the personal information we hold about you. In particular, you have the right to:

  • Request a copy of personal information we hold about you
  • Ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete
  • Ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information
  • Object to our processing of your personal information
  • Withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing)

If you would like to exercise these rights or determine what, if any, personal information we have about you, please via our website Contact Us page.

Collection and use of personal information
When you engage in certain activities on this site, such as requesting free trials or downloading whitepapers, Messageware may ask you to provide certain information about yourself by filling out and submitting an online form.  It is completely optional for you to engage in these activities.  If you elect to engage in these activities, however, Messageware may ask that you provide us with personal information, such as your first and last name and corporate contact information (including your company name, corporate address including zip code, e-mail address, job title, and telephone number).  Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary.  If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.  By entering your details in the fields requested, you enable Messageware to provide you with the services you select.   The information that you provide is also used as part of our effort to keep you informed about product upgrades, special offers, and other products and services of Messageware via newsletters and other correspondences.  Messageware recognizes and appreciates the importance of the responsible use of information collected on this site. We provide you with the choice of receiving or opting-out of the receipt of information on other products, services, and special offers that are available from Messageware from time to time.

Please note that we do not collect personally identifying information for sale to third parties.

Other disclosures

Messageware may disclose personal information to third parties under the following circumstances:

  • When explicitly requested by you
  • As otherwise set out in this Privacy Policy

We may also disclose your personal information to law enforcement, regulatory and other government agencies, and to professional bodies and other third parties as required by and/or in accordance with applicable laws or regulations. This includes disclosures outside the country where you are located.

Finally, we will disclose personal information if required in urgent circumstances, to protect the personal safety of individuals or the general public, or to maintain the uptime or stability of

Protection of your personal information
Any personal information you provide is protected under the federal Privacy Act of Canada. This means that, at the point of collection, you will be informed or know that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information. Additional information about Canada’s Privacy Act can be found here.

Use of cookies and IP addresses
With respect to your use of an Internet browser to interact with Messageware websites, you should be aware that like many businesses with websites we may also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. You can control our use of cookies with respect to your device by changing options in the Internet browser you use. The information contained in the cookie does not identify you personally.  Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to the Messageware website. You may opt out of a third party vendor’s use of cookies by visiting their website or configuring your browser settings accordingly.  Our web servers may receive and record the Internet Protocol (IP) addresses of the computers that have contacted our Web site.  We do not correlate these addresses to the identity of the individuals visiting our site.

Privacy related questions or complaints
Please contact our Corporate Headquarters via our website Contact Us page.

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