Firstline workers comprise over 2 billion employees including retail sales associates, hospitality staff, medical workers and teams on the manufacturing floor. Often, they are the first and only representation of your brand with your customers. To help transform and empower this workforce at a reasonable cost, Microsoft created the Office 365 F1 plan (a replacement [...]
Realtors spend a significant portion of their day on the go. Time with clients is their most valuable commodity. And managing their time is a critical success factor. When they pause to answer customer email enquiries, they need to work quickly. Composing well-crafted responses to emails is a time-consuming task. And in their haste, [...]
Exceptional customer service includes quickly acknowledging a customer's email with a personalized, professional response. Brands like Amazon and Zappos understand this, they have built billion-dollar empires based on delivering superior customer service. At its most basic level, excellent customer service starts with complete control of the process and a focus on delivering a higher quality [...]
Odds are, many of your day-to-day tasks are variations on something you've done hundreds of times before. In customer facing organizations this means responding to a variety of similar customer inquiries, typically via email. In most organizations, savvy staff avoid reinventing the wheel every time a customer response is required. Instead, they re-use previously stored [...]
You know Messageware for our range of Exchange Security and Outlook Web solutions. And, for Office 365 and Exchange Server we have embraced the Microsoft Office add-in technology for its zero footprint, cross platform operation on desktops, laptops, tablets, and phones. I would like to introduce you to Messageware Mail Forms, our latest add-in product. [...]
Ensuring Effective Business Communications For most organizations, business communications involve email correspondence. Front-line staff spend a significant portion of their day sending out contact emails, meeting arrangements, and documents. However, the consistency and quality of the messages sent to clients and the staff time spent preparing emails can result in a poor customer experience. Addressing [...]
TORONTO – June 14, 2019 – PRLog — Messageware Inc., a global provider of software for Office 365 and Microsoft Exchange, announced today it has achieved Microsoft Gold Competency status for DevOps. Gold Competency is Microsoft’s highest level of partner certification reserved for Microsoft elite partners worldwide who have demonstrated expertise and proven skills with a particular Microsoft technology or [...]
This is an important newsletter as Microsoft has released Exchange CUs in response to critical security issues. Links to the Microsoft CUs and corresponding Messageware updates are below. Since our last newsletter, we’ve been busy preparing for the launch of Messageware Mail Forms, productivity software for Exchange Online and On-Premise. And, readying our new security [...]
It feels like Groundhog Day again as Microsoft has finally pulled the plug on their latest Windows Phone. Joe Belfiore delivered the official confirmation last week… on Twitter. How times have changed with the 140-character announcement. Although, I suppose the writing was on the wall when Bill Gates conceded to Fox News that the phone [...]
For organizations, email is the most critical tool for B2B communication. And while the move to web email reduces IT costs and affords employees better mobility, it also strips away productivity features available in thick-email-client applications. Recently, a Fortune 500 company approached us to help them bridge the thin-client (Microsoft Outlook on the Web) functionality gap for their 50,000 bankers. [...]
