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DIGNITY HEALTH

Challenge:

Enhance OWA security and HIPAA compliance by identifying potential security breaches before they occur.

Industry: Healthcare

Products: OWA Guard for Microsoft Exchange

Nation’s Fifth Largest Hospital System Relieves OWA Security Concerns with Messageware OWA Guard

Situation

Community hospitals today are facing great challenges given increasing uninsured and underinsured patients, rising healthcare costs and increased governmental regulations and oversight. With roots in the Catholic tradition of providing healthcare services for the poor, California-based Dignity Health is no exception.

The fifth largest hospital system in the nation and the largest not-for-profit hospital provider in California, Dignity Health lives up to its name everyday through a range of services, including urgent care, ambulatory surgery, imaging, home care, hospital and laboratory services. Considered to be a bedrock in the Arizona, California and Nevada communities they serve, this non-profit health system con-sisting of 39 hospitals and 250 ancillary care sites has a rich history of providing affordable care to those in need, including a large immi-grant population.

Given their need to do more with less and a largely mobile staff base, Dignity Health relies on Outlook Web App (OWA) for anytime, anywhere email access. Nearly a third of their 60,000 employees, mainly doctors and nurses, count on OWA to help deliver patient care everyday as they work at command stations on computers shared with their colleagues. Dignity employees access OWA through a public-facing link on the organization s website to work with staff members to coordinate care, access patient test results and much more. The OWA link is accessible by anyone on the Dignity Health site, a potential security expo-sure they would like to protect.

Following an upgrade to Microsoft Exchange Server and a re-architecture of their entire messaging environment, the organization be-gan to grow concerned about the security risks and the HIPAA ramifications of exposing their email system publicly over the internet. They wanted to provide easy access for their users, but not at the expense of patient information. Over the last three years, Dignity had come to rely on Messageware to secure OWA attachments and restrict idle time, so it only made sense that they would turn to Mes-sageware again to cure their logon security concerns. “We wanted to continue to make it easy for our users to get the information they need quickly, but realized we also needed to be more proactive about preventing potential hackers and brute force attacks,” said Albert Madruga, Exchange Engineer for Dignity Health.

Solution

After looking at a number of different solutions, Dignity Health chose Messageware OWA Guard for logon security and analytics. OWA Guard is the first security product that is designed specifically to protect OWA users and their businesses from a variety of logon and password attacks, and to empower administrators with vital and timely information regarding the security health of their Exchange OWA infrastructure.

OWA Guard applies advanced sign-on security measures to provide both users and administrators with the information and tools they need to ensure the integrity of their users’ accounts and the corporation’s data. Dignity Health now has what they need: dynamic CAP-TCHA, customizable logon policies and security checks, analytical reporting services, geo-blocking, the ability to generate automatic alerts and track and record all logon activity and much more.

“One of the reasons we went with OWA Guard is that we liked being able to see and log the activity,” said Madruga. “We could have added a simple CAPTCHA, but we liked the whole package of being able to geoblock and create reports.”

Soon after purchasing OWA Guard, Dignity installed it on all of their external facing CAS servers so they would have uniform interface and functionality, and could create both summary level and detailed reports to see where connections are coming from, which logins are failing and why. There were a few bumps in the road, which Dignity believes was largely due to their platform.

Albert Madruga, Dignity Health
Health Exchange Engineer

Messageware was great about working with us to fix everything and by January, we were fully up and run-ning”

Results

Over the last four months, Madruga has been checking the OWA Guard security logs daily and delving into the product’s robust re-porting several times a week. “The reporting does what it’s supposed to do. We have users who complain they can’t login to OWA and every time we are able to pinpoint that it’s because they are using the wrong password,” he said. “It’s also been interesting for us to see things that are trending so that we can anticipate if a security breach is likely to happen.”

As a regional healthcare provider, geoblocking has also been incredibly helpful. The company is currently blocking any traffic from coun-tries and continents that are known for spamming, including Russia, China, Korea and the Middle East. “Because we are a regional com-pany, it’s not often that we do business with companies outside of the states in which we operate,” said Madruga. As such, the company envisions a time when they can fine-tune their geoblocking and minimize their risk even more.

“Peace of mind that we are protecting patient information and ensuring we are meeting regulations is important to us and we have both of those with OWA Guard,” said Madruga.

About Messageware

Founded in 1993, Messageware develops and markets solutions that secure, enhance, and customize Outlook Web App. A trusted Microsoft Gold Certified Partner and a Global Exchange ISV for over 15 years, our applications give com-panies of all sizes a greater return on Microsoft Exchange. Messageware products are used by over 2,500 enterprises and 4 million users worldwide, from Fortune 500 companies to small businesses, in every industry including banking, education, financial services, government, healthcare, and legal services.

Download the Case Study and learn more about:

Improved logon security without impacting OWA users

Analytics based on continuous monitoring of OWA access

CAPTCHA, tarpitting and geo-blocking to protect from OWA logon attacks

Real-time reporting and alerts identifying suspicious sign-on activity

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