When Messageware was approached by a Missouri police department to assist with administrative streamlining, Messageware had the ideal solution. Issues at Hand The department’s administrative staff had been complaining of no MailTo ability for attachments since moving to Office 365. Staff had to re-login to the Outlook web session before they could navigate to attach [...]
When an Australian family-owned apparel retailer found Office 365 hindering their 500+ employees they turned to Messageware. The issue at hand: A customer since 2016, their business uses over one hundred Office 365 K1 Kiosk accounts for their retail stores. As none of these kiosks have mail clients installed on their local computers, they were [...]
When a chain of collision repair centers in the northeast USA discovered that Outlook web was hindering their unmatchable turnaround times, they approached Messageware. The issue at hand: Staff capture repair estimates for submission to insurers using kiosks conveniently located beside damaged vehicles. However, submitting a vehicle collision report becomes frustrating and time-consuming because Outlook [...]
Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how a large Healthcare Provider was caught by surprise when they discovered that Microsoft 365 and Outlook Web broke their ability to email vital documents from their Human Resources intranet portal. In this case, the portal [...]
Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how a Global Manufacturing company's messaging team was struggling to make Microsoft 365 a success. A single comment summarized the many challenges their Firstline workers were facing: "We've run into use cases where we are bumping [...]
Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how a Utility Provider running a Microsoft 365 pilot overcame complaints from field workers about the time required to complete and submit vital health and safety information with fillable Adobe Forms. The challenge came with the [...]
Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how Firstline Workers at a Global Outsourcing company were struggling to maintain a high level of customer service with Outlook Web after the company migrated to Microsoft 365 and Outlook Web. Microsoft does a great [...]
We're living in a world of anywhere access where distinction between work and home life has blurred. Employees are requesting, no, demanding access corporate applications, data and resources from virtually anywhere and on almost any device. And your IT team is under immense pressure to provide end users with remote secure access to corporate resources–but at [...]
If Microsoft Exchange Server is your enterprise platform for email, you likely have also deployed Microsoft Exchange Outlook Web to enable employees to access email, calendars and contact information via mobile devices and web browsers. Making Outlook Web (OWA) available reduces IT costs and encourages user productivity, but it also creates additional security risks. Exposing [...]
During the first few months of 2017, the health care sector was plagued by a variety of security incidents (see 10 of the biggest here). The theft of laptops and mobile devices are the gateway for several of these incidents. In most cases, the user had not password protected these devices even though they contained [...]
Seventy million cellphones are lost or stolen each year, and with Bring Your Own Device (BYOD) the new norm, it's no wonder mobile device security is top of the list for IT Security Professionals. Unlocked mobile devices present a serious data exposure. Whether lost, stolen or accessed under duress, an unlocked phone is a vulnerability. [...]
Most IT organizations have to deal with remote workers, employees who travel or telecommute, temporary contractors and agents or staff who are simply being productive at home. For all these people, email remains the bedrock of corporate communication. Without it they simply wouldn’t get their jobs done. So for organizations that use Microsoft Exchange Server, [...]
