Exceptional customer service includes quickly acknowledging a customer's email with a personalized, professional response. Brands like Amazon and Zappos understand this, they have built billion-dollar empires based on delivering superior customer service. At its most basic level, excellent customer service starts with complete control of the process and a focus on delivering a higher quality [...]
Odds are, many of your day-to-day tasks are variations on something you've done hundreds of times before. In customer facing organizations this means responding to a variety of similar customer inquiries, typically via email. In most organizations, savvy staff avoid reinventing the wheel every time a customer response is required. Instead, they re-use previously stored [...]
You know Messageware for our range of Exchange Security and Outlook Web solutions. And, for Office 365 and Exchange Server we have embraced the Microsoft Office add-in technology for its zero footprint, cross platform operation on desktops, laptops, tablets, and phones. I would like to introduce you to Messageware Mail Forms, our latest add-in product. [...]
Ensuring Effective Business Communications For most organizations, business communications involve email correspondence. Front-line staff spend a significant portion of their day sending out contact emails, meeting arrangements, and documents. However, the consistency and quality of the messages sent to clients and the staff time spent preparing emails can result in a poor customer experience. Addressing [...]
TORONTO – June 14, 2019 – PRLog — Messageware Inc., a global provider of software for Office 365 and Microsoft Exchange, announced today it has achieved Microsoft Gold Competency status for DevOps. Gold Competency is Microsoft’s highest level of partner certification reserved for Microsoft elite partners worldwide who have demonstrated expertise and proven skills with a particular Microsoft technology or [...]
This is an important newsletter as Microsoft has released Exchange CUs in response to critical security issues. Links to the Microsoft CUs and corresponding Messageware updates are below. Since our last newsletter, we’ve been busy preparing for the launch of Messageware Mail Forms, productivity software for Exchange Online and On-Premise. And, readying our new security [...]
It feels like Groundhog Day again as Microsoft has finally pulled the plug on their latest Windows Phone. Joe Belfiore delivered the official confirmation last week… on Twitter. How times have changed with the 140-character announcement. Although, I suppose the writing was on the wall when Bill Gates conceded to Fox News that the phone [...]
President's Message For organizations, email is the most critical tool for B2B communication. And while the move to web email reduces IT costs and affords employees better mobility, it also strips away productivity features available in thick-email-client applications. Recently, a Fortune 500 company approached us to help them bridge the thin-client (Microsoft Outlook on the Web) functionality gap for their [...]
Messageware's world-class support team has been hard at work testing our products against the latest Microsoft Exchange cumulative and service updates, and we're ready for you! Messageware Software Updates: Whenever you are planning an Exchange software update, please be sure you are running the corresponding Messageware product versions. Review the CU table to ensure compatibility with [...]
We're living in a world of anywhere access where distinction between work and home life has blurred. Employees are requesting, no, demanding access corporate applications, data and resources from virtually anywhere and on almost any device. And your IT team is under immense pressure to provide end users with remote secure access to corporate resources–but at [...]
Welcome to 2018! Our New Year began with the “Spectre” of a “Meltdown” for Intel and AMD (apologies for the puns), sending these tech giants scrambling to protect customer data exposed through design flaws in their microprocessors. At the same time, 2018 ushered in DFARS and The Data Breach Prevention and Compensation Act, demonstrating Government's [...]
The General Data Protection Regulation (GDPR) is a new law in the European Union (EU), set to come into force in May 2018. It will protect the rights of EU citizens in respect of their personal data. Any organization operating in the EU is required to comply with the new legislation. Talk to a Messageware [...]
Department of Defense (DoD) contractors and suppliers must ensure they are compliant with Defense Federal Acquisition Regulation Supplement (DFARS). What is DFARS? In 2015, the DoD reported that hackers had stolen over 21 million personally identifiable records of government employees, contractors, and their families from The Office of Personnel Management. In response to this incident [...]
Denial of Service (DoS) attacks topped this year's list of security incidents in Verizon's Data Breach Investigations Report (DBIR), with 11,246 reported incidents and five confirmed data breaches. Large organizations (98%) bore the brunt of 11,246 DoS attacks last year, and financial organizations ranked as top targets for cyber attacks accounting for 24% of the [...]
You know what's going to happen. The unsuspecting user receives a phishing email. Some big brand company that should already have their data wants them to verify their details. The victim visits the verification link contained in the email. He/she is prompted to enter his/her login information into a fake verification form. After obtaining the [...]
Making Outlook Web (OWA) available reduces IT costs and encourages user productivity, but it also creates additional security risks. Exposing not only your Exchange Server but also your corporate IT infrastructure to hackers attempting to access your systems via the OWA interface. To put the danger into perspective, experts estimate that by using the top [...]
During the first few months of 2017, the health care sector was plagued by a variety of security incidents (see 10 of the biggest here). The theft of laptops and mobile devices are the gateway for several of these incidents. In most cases, the user had not password protected these devices even though they contained [...]
Recently, The New York Times ran an article warning travelers to exercise the same degree of security over data on mobile devices as they would in protecting themselves from muggers. The warning comes in the wake of increased pressure by foreign and domestic governments for travelers to hand over devices and passwords because border agents [...]
Seventy million cellphones are lost or stolen each year, and with Bring Your Own Device (BYOD) the new norm, it's no wonder mobile device security is top of the list for IT Security Professionals. Unlocked mobile devices present a serious data exposure. Whether lost, stolen or accessed under duress, an unlocked phone is a vulnerability. [...]
Most IT organizations have to deal with remote workers, employees who travel or telecommute, temporary contractors and agents or staff who are simply being productive at home. For all these people, email remains the bedrock of corporate communication. Without it they simply wouldn’t get their jobs done. So for organizations that use Microsoft Exchange Server, [...]
