Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how a Global Manufacturing company's messaging team was struggling to make Microsoft 365 a success. A single comment summarized the many challenges their Firstline workers were facing: "We've run into use cases where we are bumping [...]
Exchange Server: Notes from the Field Support staff in a large manufacturing company were experiencing a sudden increase in the number of calls dealing with Active Directory user account lockouts and email password resets. The Exchange Server messaging group reached out to us for help. Together we installed Exchange Protocol Guard (EPG) to find out [...]
Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how a Utility Provider running a Microsoft 365 pilot overcame complaints from field workers about the time required to complete and submit vital health and safety information with fillable Adobe Forms. The challenge came with the [...]
March has been a difficult month for everyone with Exchange Servers. The HAFNIUM attack has some damage estimates exceeding 100,000 servers. And while the initial attack goal was data theft (exfiltration), there are now reports that the attack has shifted to ransomware. Microsoft has released a new, one-click mitigation tool, Microsoft Exchange On-Premises Mitigation Tool (which includes Microsoft [...]
Microsoft 365 | Exchange Server: Notes From the Field In this edition of notes from the field, we share how Firstline Workers at a Global Outsourcing company were struggling to maintain a high level of customer service with Outlook Web after the company migrated to Microsoft 365 and Outlook Web. Microsoft does a great [...]
A quick update to keep everyone informed on important Microsoft Exchange security updates: May 11, 2021 – Microsoft Exchange Server vulnerability – this time it is a security feature bypass and is one of the Exchange vulnerabilities that was found during PWN2OWN 2021. Microsoft has rated this as Exploitation Less Likely on the latest software [...]
A quick update to keep everyone informed on important Microsoft Exchange security updates: April 13, 2021 – Microsoft released new and urgent security updates for Exchange server 2019, 2016, 2013 covering four Remote Code vulnerabilities: […]
Summary: In this article we discuss how to secure OWA, protect Outlook Web from DoS and brute force attacks, discuss what these attacks are, and how they can be prevented. We also look into automated brute force attacks and why setting an account lockout threshold can leave your Exchange Server vulnerable to DoS attacks. Last [...]
Its December & Good news is everywhere – the Holiday season is here, Microsoft just patched all versions of Exchange Servers, Vaccines are approved, and Messageware has officially released Exchange Protocol Guard 3.4, EPG! EPG 3.4 Security for Exchange Servers: This release includes our newest protection: LVA. LVA or Low-Volume Attacks are targeted persistent attacks [...]
Some good news – Messageware's quarterly newsletter is here, and surely that means 2020 is winding down… Server Security - Update: We enjoy when companies discuss Exchange Server attacks with us as it allows us to share their stories with you, and drives our product development. Recently, we had several investigations into brute-force attacks – [...]
With both, the Fourth of July and Canada Day behind us, we are well and truly into the back half of the year. And while no doubt this year celebrations were a bit different from previous years, I trust you all enjoyed a well-deserved break with family and friends. We've been working very hard over [...]
Firstline workers comprise over 2 billion employees including retail sales associates, hospitality staff, medical workers and teams on the manufacturing floor. Often, they are the first and only representation of your brand with your customers. To help transform and empower this workforce at a reasonable cost, Microsoft created the Office 365 F1 plan (a replacement [...]
The last weeks have been tough everywhere so I'd like to start this message by sending my best wishes to you and your family. Like most working from home, it's business as usual for us at Messageware. And we continue to support all of our customers at this challenging time. On that note, the Coronavirus [...]
Messageware’s award-winning security products are now available for Microsoft Exchange 2019. Toronto, Canada – Jan 30, 2020: Messageware, Inc., the leader in Microsoft Exchange security and productivity tools, today announced the release of Messageware security solutions for Microsoft Exchange Server 2019. Messageware logon, session and data security products including Messageware AttachView, Exchange Protocol Guard (EPG), [...]
Realtors spend a significant portion of their day on the go. Time with clients is their most valuable commodity. And managing their time is a critical success factor. When they pause to answer customer email enquiries, they need to work quickly. Composing well-crafted responses to emails is a time-consuming task. And in their haste, [...]
Exceptional customer service includes quickly acknowledging a customer's email with a personalized, professional response. Brands like Amazon and Zappos understand this, they have built billion-dollar empires based on delivering superior customer service. At its most basic level, excellent customer service starts with complete control of the process and a focus on delivering a higher quality [...]
Odds are, many of your day-to-day tasks are variations on something you've done hundreds of times before. In customer facing organizations this means responding to a variety of similar customer inquiries, typically via email. In most organizations, savvy staff avoid reinventing the wheel every time a customer response is required. Instead, they re-use previously stored [...]
You know Messageware for our range of Exchange Security and Outlook Web solutions. And, for Office 365 and Exchange Server we have embraced the Microsoft Office add-in technology for its zero footprint, cross platform operation on desktops, laptops, tablets, and phones. I would like to introduce you to Messageware Mail Forms, our latest add-in product. [...]
Ensuring Effective Business Communications For most organizations, business communications involve email correspondence. Front-line staff spend a significant portion of their day sending out contact emails, meeting arrangements, and documents. However, the consistency and quality of the messages sent to clients and the staff time spent preparing emails can result in a poor customer experience. Addressing [...]
